FAQs

COVID-19 Updates

  1. We are still operating! As we are a farm and supply fresh produce and food products direct to customers we are able to continue trading and delivering using our courier networks.

    Our growing team are on the farm to look after the plants, and they have been advised of the correct process to follow if they feel unwell or experience symptoms, and we’re all being careful to follow guidelines around social distancing whilst on the farm.

    At present, we do not have any reported cases of the Coronavirus at Rocket Gardens.

  2. We received an extremely high volume of orders this year but the team are working really hard to pack your plants as quickly as possible. We expect to have dispatched the vast majority of outstanding orders by 12th June.

    We will email you with a preliminary delivery date for your plants a few days ahead of sending them. We will then email you again when they are dispatched.

     

  3. The majority of our plants are shipped via DPD.  We have spoken with DPD and can confirm all delivery and parcel operations are set to continue as normal.  If you are concerned about transmission of the virus from signing the handheld device, DPD can still make the delivery and sign the device on your behalf.  If drivers deliver to a location where it is known someone has the virus, they will deliver your parcel to a safe place. The drivers will also, where possible use antibacterial wipes to clean hand-held units between signatures.

  4. We have emailed all schools regarding their orders. Please double check your inbox and junk box folders. In short, we are handling school gardens as follows:

    If your school is closed:

    If you have an RHS school year round garden on order, we will send the first of your 3 deliveries in the autumn term 2020, then the fruit delivery in spring term 2021, and the final delivery in summer term 2021.

    If you have ordered a summer term garden for your school we will either hold your order until summer term 2021 or send you an autumn term garden in 2020 instead. We have requested that you email us to let us know what you would prefer – if we do not hear from you we will hold until summer term 2021.

    If your school is open

    Please let us know if your school is still open and you would like us to send the plants in May 2020. Alternatively we can hold on to the plants as above.

     

Redeeming a Voucher

    1. Click the “redeem a voucher” button at the top left of this page.
    2. Enter your voucher number and click “apply gift voucher”
    3. You will be redirected to your cart, where you will see that your Veg Patch has been added. If you want to add any extra plants you can do so at this point.
    4. Continue through checkout, providing your shipping address etc so that we can deliver your plants to you.
    5. You’ll receive a confirmation email.
  1. Please contact us with your voucher number and we can check to see what the problem is.

If you're waiting for a delivery...

  1. We are now shipping plants for the season. We are hoping to dispatch the majority of orders by 12th June, but please be patient with us while we work hard to keep up with the extra demand.

    We will keep you posted via email with an estimated dispatch date and confirmation once this date is finalised.

     

  2. We operate using quite a complex IT process to schedule each delivery based on plant availability and order date, and number of staff working on any one day, and this allows us to deliver as many orders as possible in as short a timeframe as possible. To interrupt this flow is something of a nightmare, and with the high volume of orders this year would be unmanageable

  3. Sorry, not at this time – especially not with the current social distancing rules!

  4. If you are planning to be away when your plants are due to arrive you can let us know up to 24 hours in advance of the despatch date, and we can reschedule them. Just email us with the dates that you will be away, and include your order number, and we’ll take care of the rest.

  5. Yes, just send us a query through our contact us page, and include  your order number. We’ll add your plants to your order and get in touch with you for any outstanding balance.

  6. Don’t worry if you’re not able to plant your veggies immediately. You can temporarily plant them in the punnets that they arrive in. Find out more here.

Problems with an order

  1. Occasionally this happens, please let us know asap using the Contact Us page and we will do our best to get things sorted out for you. Please include your order number and delivery postcode.

  2. Occasionally this happens at the courier’s end. Please use the Contact Us page to let us know and we will try and track down the plants for you or resend them. Please include your order number and delivery postcode.

  3. Occasionally this happens, but we will rectify it for you asap. Please use the Contact Us page to let us know about the error, and we will either send you the correct plants, or if they are no longer available we will arrange a refund.

  4. Double check your delivery note as if they were deliberately left out due to a delay/crop failure, there will be a message to explain. If not, they were probably missed due to a packing error, so we will rectify it for you asap. Please use the Contact Us page to let us know about the error, and we will either send you the missing plants, or if they are no longer available we will arrange a refund.

  5. Occasionally this happens, but we will sort it out for you asap. Please use the Contact Us page to let us know about the error, and we will either resend you the affected plants, or if they are no longer available we will arrange a refund.

About the Plants

  1. We send all our vegetable plants as small plug plants, usually bare rooted – you can expect them to be anywhere between 10cm and 20cm tall.

  2. All our vegetable and herb plants are certified organic with the Soil Association. Most of our seed potatoes are also certified organic, but please check your chosen variety before you purchase.

  3. We’ll include a complete growing guide with your delivery. This explains everything you need to know, from preparing your plot, to planting your plants and nurturing them until they are ready for harvest.

    You can also check our online growing guides, and sign up for our Weekly Veg Out Newsletter for tips throughout the season.

Growing Pains

  1. Plants are susceptible to all sorts of pests and diseases. As a first suggestion, have a look at our guide to see some of the more common problems and solutions

  2. For those who are new to growing veg, or for those who are short on time, we’d recommend sticking to some of the following easy-to-grow plants:

    • Spinach, Chard & Lettuces
    • Beetroot
    • Spring Onions
    • Dwarf Beans
    • Tiny Tim Tomatoes
    • Courgettes & Squash
  3. During dry spells, we would recommend watering well every other day, preferably in the early morning or late evening (unless your plants are clearly wilting in which case just water them ASAP!) to avoid water evaporating off the soil. Keep an eye on your soil by pushing a finger into the soil. You should see that there is moisture in the soil about 1-2cm down. If not, you’ll need to water more deeply. You’re aiming to keep a nice, consistent level of moisture in the soil – think of a freshly opened bag of compost and that’s the kind of moisture level that you want to be beneath the surface of the soil.

  4. We often include posts about slugs in our Weekly Veg Out newsletters – have a read of this one for the most in depth advice.

Problems contacting Rocket Gardens

  1. We have been experiencing that some gmail/hotmail/yahoo accounts (and a few others) are not allowing our emails to be delivered, and some are not reaching us in the first place. We’re working things out with our IT team, but if you’ve not had a response to your email within a day or two then it is probably best to send us a private message via Facebook.

  2. Our phone lines are no longer open so please contact us by email or Facebook private message.