FAQs

COVID-19 Updates

  1. In light of the most recent government announcements, please be reassured that we are still operating. As we are a farm and supply fresh produce and food products direct to customers we are able to continue trading and delivering using our courier networks.

    Our growing team are on the farm to look after the plants, and they have been advised of the correct process to follow if they feel unwell or experience flu-like symptoms, and we’re all being careful to follow guidelines around social distancing whilst on the farm.

    At present, we do not have any reported cases of the Coronavirus at Rocket Gardens.

  2. Our veg, fruit and herb plants are growing nicely in the poly tunnels and we are on track to deliver the vast majority of orders by the end of May.

    Orders placed before March 31st 2020:

    Dispatched between mid/late April and end May.

    Orders placed from April 1st 2020:

    Dispatched mid/late May

    If you have placed an order with us, we will email you in April with a provisional delivery date for your plants. We will then email you again when the delivery date is confirmed (or if it changes for some reason – sometimes plants grow a little more slowly than anticipated!)

  3. The majority of our plants are shipped via DPD.  We have spoken with DPD and can confirm all delivery and parcel operations are set to continue as normal.  If you are concerned about transmission of the virus from signing the handheld device, DPD can still make the delivery and sign the device on your behalf.  If drivers deliver to a location where it is known someone has the virus, they will deliver your parcel to a safe place. The drivers will also, where possible use antibacterial wipes to clean hand-held units between signatures.

  4. If you have ordered a summer term garden for your school we can do one of 3 things – send you an autumn term garden instead, wait and send you your summer term garden next year, or send you your plants this year for you to grow at home.

    If you have an RHS school year round garden, our current thinking is to simply delay and send the first of your 3 deliveries in the autumn term – we have been in touch with RHS to check that they are happy with this and will confirm once we have heard back from them. Please check here for updates again soon.

Redeeming a Voucher

    1. Click the “redeem a voucher” button at the top left of this page.
    2. Enter your voucher number and click “apply gift voucher”
    3. You will be redirected to your cart, where you will see that your Veg Patch has been added. If you want to add any extra plants you can do so at this point.
    4. Continue through checkout, providing your shipping address etc so that we can deliver your plants to you.
    5. You’ll receive a confirmation email.
  1. Please contact us with your voucher number and we can check to see what the problem is.

If you're waiting for a delivery...

  1. We will start sending our veg plants, herb plants & fruit plants from mid/late April onwards. We are hoping to deliver the majority of orders by the end of May, but please be patient with us while we work hard to keep up with the extra demand.

    We will keep you posted via email with an estimated dispatch date –  you can expect to hear from us in late March/early April with a provisional delivery slot, and then again a few weeks later once we have a better idea on when your plants will be ready.

  2. We operate using quite a complex IT process to schedule each delivery based on plant availability and order date, and number of staff working on any one day, and this allows us to deliver as many orders as possible in as short a timeframe as possible. To interrupt this flow is something of a nightmare, and with the high volume of orders this year would be unmanageable

  3. Sorry, not at this time – especially not with the current social distancing rules!

  4. If you are planning to be away when your plants are due to arrive you can let us know up to 24 hours in advance of the despatch date, and we can reschedule them. Just email us with the dates that you will be away, and include your order number, and we’ll take care of the rest.

  5. Yes, just send us a query through our contact us page, and include  your order number. We’ll add your plants to your order and get in touch with you for any outstanding balance.

Problems with an order

  1. Occasionally this happens, please let us know asap using the Contact Us page and we will do our best to get things sorted out for you. Please include your order number and delivery postcode.

  2. Occasionally this happens at the courier’s end. Please use the Contact Us page to let us know and we will try and track down the plants for you or resend them. Please include your order number and delivery postcode.

  3. Occasionally this happens, but we will rectify it for you asap. Please use the Contact Us page to let us know about the error, and we will either send you the correct plants, or if they are no longer available we will arrange a refund.

  4. Double check your delivery note as if they were deliberately left out due to a delay/crop failure, there will be a message to explain. If not, they were probably missed due to a packing error, so we will rectify it for you asap. Please use the Contact Us page to let us know about the error, and we will either send you the missing plants, or if they are no longer available we will arrange a refund.

  5. Occasionally this happens, but we will sort it out for you asap. Please use the Contact Us page to let us know about the error, and we will either resend you the affected plants, or if they are no longer available we will arrange a refund.

About the Plants

  1. We send all our vegetable plants as small plug plants, usually bare rooted – you can expect them to be anywhere between 10cm and 20cm tall.

  2. All our vegetable and herb plants are certified organic with the Soil Association. Most of our seed potatoes are also certified organic, but please check your chosen variety before you purchase.

  3. We’ll include a complete growing guide with your delivery. This explains everything you need to know, from preparing your plot, to planting your plants and nurturing them until they are ready for harvest.

    You can also check our online growing guides, and sign up for our Weekly Veg Out Newsletter for tips throughout the season.

Growing Pains

  1. Plants are susceptible to all sorts of pests and diseases. As a first suggestion, have a look at our guide to see some of the more common problems and solutions

  2. For those who are new to growing veg, or for those who are short on time, we’d recommend sticking to some of the following easy-to-grow plants:

    • Spinach, Chard & Lettuces
    • Beetroot
    • Spring Onions
    • Dwarf Beans
    • Tiny Tim Tomatoes
    • Courgettes & Squash
  3. During dry spells, we would recommend watering well every other day, preferably in the early morning or late evening (unless your plants are clearly wilting in which case just water them ASAP!) to avoid water evaporating off the soil. Keep an eye on your soil by pushing a finger into the soil. You should see that there is moisture in the soil about 1-2cm down. If not, you’ll need to water more deeply. You’re aiming to keep a nice, consistent level of moisture in the soil – think of a freshly opened bag of compost and that’s the kind of moisture level that you want to be beneath the surface of the soil.

  4. We often include posts about slugs in our Weekly Veg Out newsletters – have a read of this one for the most in depth advice.

Problems contacting Rocket Gardens

  1. We have been experiencing that some gmail/hotmail/yahoo accounts (and a few others) are not allowing our emails to be delivered, and some are not reaching us in the first place. We’re working things out with our IT team, but if you’ve not had a response to your email within a day or two then it is probably best to send us a private message via Facebook.

  2. Our phone lines are no longer open so please contact us by email or Facebook private message.