Our Privacy Policy

Here at Rocket Gardens, we’re committed to respecting and protecting your privacy. This policy is to explain exactly how, when and why we collect personal information about our website users and customers. It will also explain how we use the information, the conditions under which we may disclose it to others and how we keep it safe and secure.

By using our website, you’re agreeing to be bound by this Policy.

If you have any questions regarding this policy please email queries@rocketgardens.co.uk or send a letter to Rocket Gardens, Treverry Farm, Helston TR12 6BD. Or phone us on 01326 222169.

Why we collect information:

We collect information to operate efficiently and to provide you with the best experience possible on our website and with Rocket Gardens.

How we collect information:

When you make a purchase, request a catalogue or when you subscribe to our email newsletters or enter a competition, you provide some of this data directly. We get some of it by recording how you interact with our website by, for example, using cookies.

What type of information we collect:

The information we collect could include your name, surname, address, email address, phone number, IP address, and information regarding which webpages you visited and when. If you purchase some veg plants or any other product from us, your card information is not held by us – it is handled by third party payment providers who specialise in capturing and processing online transactions securely. This ensures that your payment details are kept safe.

How we use your information:

We may use your information to:

• Process any sales orders that you have placed with Rocket Gardens and keep you notified of relevant order information (delivery dates, plant availability etc)

• Handle entries into a competition

• Send you communications which you have requested and that may be of interest to you. These may include, for example, catalogues or email newsletters with product information, special offers and gardening advice.

• Seek your opinions on the service and product range provided by Rocket Gardens.

• Notify you of changes to our services

Who we share personal data with:

Occasionally we will need to share some essential details with Third Party Service Providers. For example, we may pass your name and address to the mailing house when we send you a catalogue, or pass your email address to the email providers we work with to send you your email newsletter. We only share these details for the purpose of completing tasks and providing services to you.

In these instances we disclose only the information necessary to deliver a particular service and we have a contract in place that requires any third party providers to use your data for a specific purpose only and to keep your information protected and secure.

We will not release your information to third parties for them to use for their own purposes. The only other instance in which we may share your details is if we are required to do so by law, eg, by a court order.

Your marketing options:

If you do not wish to receive direct marketing communications from us then you can simply leave blank the relevant tickboxes that you will find on the forms through which we collect your information (through checkout, catalogue requests and so on). We will not contact you for marketing purposes by email or post unless you have previously given your consent. You can change your marketing preferences at any time by sending us an email: queries@rocketgardens.co.uk

How to access and update your information:

If you wish to change your details at any point, please log into your online account and update the relevant area OR email us at queries@rocketgardens.co.uk.

You have the right to ask for a copy of the information Rocket Gardens hold about you or to delete the information we hold. To request this, simply email queries@rocketgardens.co.uk

Our security precautions:

Whenever you give us sensitive information, we take measures to ensure that it’s kept secure. Credit or debit card details are encrypted and protected with 128 Bit encryption software on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or in the address bar on Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. We then take the information and pass it to a password-protected system (through which we process orders etc) to keep it safe. Where you have specified a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential and we ask you not to share your password with anyone.

Whilst we strive to protect all your personal information, we cannot guarantee the security of any information you transmit to us via internet, and you do so at your own risk.

Customer Profiling

We may analyse your personal information and sales history to create a profile of your product preferences so that we can contact you with information and growing advice that is relevant to you and  to create a more personalised experience through our website. We may also make use of additional information about you when it is available from external sources to help us do this effectively and to detect/reduce fraud.

Using ‘cookies’

The Rocket Gardens website uses cookies. ‘Cookies’ are tiny pieces of information sent by an organisation (like Rocket Gardens) to your computer and stored on your hard drive. This allows us to recognise you when you visit and to collect some data about your browsing patterns on www.rocketgardens.co.uk website. They do not identify you as an individual. For example, we use cookies to store the contents of your barrow so that if you close your browser for any reason they are still there for you when you come back – this makes your shopping experience quicker and easier. It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain some links to other websites run by other businesses. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Privacy of children

If you are aged 16 or under‚ please get your parent/guardian’s permission before providing us with personal information.

Transferring information outside of Europe

Some information which you provide to us may (on rare occasions) be transferred to countries outside the European Union. For example, this could happen if any of our servers are located in a country outside of the EU. These countries may have different data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer. If we do need to transfer your information outside the EU, we will take steps to ensure that appropriate security measures are taken.

Policy publication

This Policy is regularly reviewed and we ask you to revisit it from time to time to ensure you are happy with sharing your details with us. This Policy was last updated on 24th May 2018